A process is a snapshot in time. It’s what made the most sense to define how one completes their work, a project, or to effect change. It should not inhibit progress. Don’t be afraid to…
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A Shift in Mindset is Needed
Transforming an organization is an ambitious undertaking, but it starts with the recognition that there is room for improvement and isn’t based solely on what worked in the past. Innovation and creative risk-taking will be…
Rendering a useful service
Rendering a useful service is not just about performing a task to the best of one’s ability. It’s also about creating an experience that someone remembers – something that goes beyond each individual transaction and…