I don’t consider myself a natural leader, natural salesman, or a natural innovator. However, I’ve figured out how to make it work. Over time, I’ve found myself in positions of increasing authority and responsibility. Not…
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How a Mantra of Service Drives Business Innovation and Growth
Everything I learned about service started with my first job working at a grocery store during summers and holidays while I was in high school. The store’s mantra was providing “fast, friendly service”, and everyone…
Ensuring Alignment in Company Vision, Strategy, and Culture
At times, we come across solution proposals that may not cohere with the broader context of the organization. An instance of this occurred when I assisted a client in revamping their company’s vision, strategy, structure,…