Breaking down barriers between people requires patience and the ability to listen. When trying to build a relationship with someone I often ask, “What can I do for you?” This communicates to them that I…
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The human-tech relationship
Humans create technology and it creates us. It impacts how we think about doing business and how we relate to others. Technology can help expand our awareness, bring people closer, and increase the speed of…
Process and outcome
Processes are repeatable, and outcomes are generally not. Factors may change along the way that impacts what you are able to do. However, the steps people take can be recreated regardless of the context. A…
Notes from a design studio
Good ideas can come and go in an instant. The moment that a thought comes to mind I make an effort to add it to my notes for use later. Sometimes I’ll come back to it…
When rules need to change
New political realities, economic downturns, loss of revenue, or failure of leadership can cause people or institutions to become paralyzed. Figuring out how to change with the times is necessary for the survival of individuals…
Engagement
Getting engaged is a matter of choice. Technology can certainly make it easier for people to get involved and it may also help bring people closer. But, it won’t get people excited or enthusiastic about…