I’ve noticed: Navigating organizations is not for the faint of heart, and there are potential pitfalls at every turn. Observing what people do, how they react, and what they say can reveal more about a…
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Get Comfortable with Being Uncomfortable
I had everything I needed. I was ready to go. I had my backpack, camera, and notebook. I had a clear plan of what I wanted to do. Upon arrival, the reality hit me—I didn’t…
Self-Awareness Improves Client-Facing Skills
Use a script. Our reputation will carry us. They just want to hear certain words. This is just a box-checking exercise. That was the mindset early in my career when working with clients. And what…