There is nothing wrong with being uniform. A uniform level of service can be unique. Consistently unique service can also be uniform. When leaders or organizations can’t provide either uniform or unique levels of service,…
Browsing CategoryManagement
The collision of systems
What happens when two systems collide? It could be opposing ideas, personalities, or cultures that intersect at some point. Or a wave hitting the shore or even two soccer teams with different styles of play….
Life on the fringe
If everyone is striving for novelty or positioning themselves to be an outlier, then what happens to the people occupying the mainstream? The mainstream will always exist as the foundation of our culture and society….