Civic institutions need to better serve their constituents. It can start with improving the services that they currently provide and perhaps creating new ones. Understanding what people need and taking an entrepreneurial approach is a…
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Seek Understanding Before Reacting
What happens when one system collides with another? It depends on how one reacts to the other. Nothing may happen. How do you react when faced with the unknown? I try to seek understanding before…
Leadership lessons from a blizzard: slow down or do nothing.
The recent blizzard in Washington, DC left behind 20″+ of snow over 36 hours. During this period of time, residents were faced with commutes on icy roads; partially plowed streets; digging out snow-covered sidewalks and…