Last week, I discussed future plans with the leadership team. This week, I connected with the client-facing staff, and a significant issue within our organization became clear. It quickly became evident that their idea of…
Posts TaggedCommunication
Are you listening?
Here’s the simple truth: Your people know. They’re in the trenches, every day, doing the work, learning the ropes, discovering what ticks and what doesn’t. That’s the power of the collective… the collective wisdom, that…
How to Develop Your Client-Facing Skills
When I first started my career, I was inexperienced and approached clients with an agenda to push. I felt like being aggressive in making a sale and connecting with a client was the key to…