Last week, I discussed future plans with the leadership team. This week, I connected with the client-facing staff, and a significant issue within our organization became clear. It quickly became evident that their idea of…
Posts TaggedCommunication
Are you listening?
Here’s the simple truth: Your people know. They’re in the trenches, every day, doing the work, learning the ropes, discovering what ticks and what doesn’t. That’s the power of the collective… the collective wisdom, that…
How to Develop Your Client-Facing Skills
When I first started my career, I was inexperienced and approached clients with an agenda to push. I felt like being aggressive in making a sale and connecting with a client was the key to…
Winning The Committee Game
Committees can be a double-edged sword. On one hand, they can facilitate the approval of projects and ensure that work in the public interest is properly reviewed. On the other hand, they can also hinder…
Effective communication strategies in open and closed workplace systems
In today’s work environment, efficient communication and collaboration are vital to success. However, processes and systems can sometimes hinder progress, leading to bureaucracy, poor communication, inefficient collaboration, and challenges in project execution. Employees may feel…
A pivotal meeting and the closed-door dilemma
The meeting concluded with a clear path forward. Our team had reached a consensus on the best solutions, given the constraints. Workloads were assigned, and we had our marching orders. But as we left, the…