Rendering a useful service is not just about performing a task to the best of one’s ability. It’s also about creating an experience that someone remembers – something that goes beyond each individual transaction and…
Posts TaggedEntrepreneurs
The diffusion of ideas
Ideas spread like wildfire, but it’s not always a free-for-all. When ideas are adopted more gradually, they may be more stable in the long run. This is called a stable diffusion of ideas; it means…
Effecting change and overcoming resistance
In order to effect change, it is first necessary to overcome resistance. Whether it is the resistance of an individual or a group, the key is to identify the source of the resistance and then…