A reputation can take years to build but can crumble in a moment. Every interaction with a customer–past, present, or future–needs to be made with the same level of effort. How you interact with people…
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Create a context for change
The positioning of a person, place, or thing for maximum impact or effect—that’s the secret to good design. Whether you are finalizing a deal, creating a new product, or shepherding change, how you go about creating…
The importance of traditions
Traditions come in many forms and they vary by culture, organization, family, and individual. They can mark the passage of time (Thanksgiving, Christmas, or Easter) or refer to the way something is done (exchange of…
The next best version
A change of state is the physical process where matter moves from one state to another. Examples of such changes include melting, freezing, evaporation/boiling, condensation, sublimation, and deposition. Shifting temperatures and increased pressure are the usual causes of…
The cult of data
Data isn’t everything. There are also humans. Data is a representation of the behavior and activities of people, places, and things. It can illustrate what has already occurred. It can also show you where you’ve…
Long term
Continuous improvement can lead to continuous growth. The tough part is that profit likely won’t be realized immediately. It’s a long-term game.