A reputation can take years to build but can crumble in a moment. Every interaction with a customer–past, present, or future–needs to be made with the same level of effort. How you interact with people…
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Create a context for change
The positioning of a person, place, or thing for maximum impact or effect—that’s the secret to good design. Whether you are finalizing a deal, creating a new product, or shepherding change, how you go about creating…
The importance of traditions
Traditions come in many forms and they vary by culture, organization, family, and individual. They can mark the passage of time (Thanksgiving, Christmas, or Easter) or refer to the way something is done (exchange of…