Here’s the simple truth: Your people know. They’re in the trenches, every day, doing the work, learning the ropes, discovering what ticks and what doesn’t. That’s the power of the collective… the collective wisdom, that…
Posts TaggedInnovation
Effecting change with small steps
I don’t consider myself a natural leader, natural salesman, or a natural innovator. However, I’ve figured out how to make it work. Over time, I’ve found myself in positions of increasing authority and responsibility. Not…
How a Mantra of Service Drives Business Innovation and Growth
Everything I learned about service started with my first job working at a grocery store during summers and holidays while I was in high school. The store’s mantra was providing “fast, friendly service”, and everyone…