Every interaction with a customer–a text, email, call, or meeting–is an opportunity to create value. How you communicate with others is just as important as what you are actually saying. Are you clear, concise, and…
Posts TaggedPatterns
Keep it simple
We’re living in a time where people are driven to make things more complicated than they need to be. Although the internet has enabled people to have a kind of digital freedom, many are now…
Develop your soft skills
In a world where traditional centers of power and influence are being broken down or no longer have meaning for people, leaders are left with the difficult task of guiding the way to or even…
Service sells
Many industries are figuring out what sells: service. This includes not only the services or products that a company is delivering but also how they are delivered. Across the multiple sectors of the hospitality industry,…
Overcoming average
When an organization begins to default towards the average then people get comfortable. You have a job, you are responsible for a few things, and it becomes a sustainable lifestyle. No need to think out…
Found objects
I find things all the time. Living in an urban area, people seem to drop items in parks, alleys or along street curbs. Sometimes you will find a single glove, pocket change, or perhaps a…