Organizations are excellent at measuring what people produce. These numbers are useful, but they’re also incomplete. What doesn’t show up in the measurement system is harder to name but easy to recognize once you know…
Posts TaggedTechnology
Modern Work, Industrial Logic
We work in digital environments, but our systems still run on factory settings. You’d think today’s work systems were designed for the complexity, creativity, and connectivity of modern life. They’re not. Despite the software, the…
The Scorecard Trap
When things feel uncertain, we start measuring everything. Not because we know what matters, but because measuring feels like knowing. It’s the illusion of control dressed up in a spreadsheet. “If we can measure it,…