There is nothing wrong with being uniform. A uniform level of service can be unique. Consistently unique service can also be uniform. When leaders or organizations can’t provide either uniform or unique levels of service,…
Posts TaggedTechnology
11 questions about creating change
What version of the world are you building? What does this look like? How does your organization fit into this vision? What is the change that you are working to create? Does this change align…
Culture is tied to behavior
Designing a culture starts with creating an environment where people’s behaviors are able to change. If behavior changes, then so does the culture. Starting with how people act is the key. What outcome do you…