“Thanks for the comment. I’ll make a note of that and get back to you.” Crickets. In fact, I never received a response. The next time I introduced a new idea, I made sure to…
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Don’t Start with Why, Start with Where
Don’t start with why, start with where. Information moves quickly. People are there in one moment and gone in the next. What worked yesterday may not work today. In an environment that is always changing,…
Making Changes on The Fly
“Wait, you can’t do that!” “Well, I just did it. I’ll ask for forgiveness later.” Making changes on the fly is tough. It could be a split-second decision to make a key pass or to…
Self-Awareness Improves Client-Facing Skills
Use a script. Our reputation will carry us. They just want to hear certain words. This is just a box-checking exercise. That was the mindset early in my career when working with clients. And what…
Breaking the Status Quo
I don’t know, this is the way it’s always been done. I don’t know, it’s not my call. I don’t know, this was his boss’s idea. I don’t know, I’m just focused on my work….
Change is Coming. Are You Ready?
One day, someone will bring you an idea for change. Think back: wasn’t it you or your peers doing the same thing once? Stay open to new ideas, even if you helped build what’s present…