Rendering a useful service is not just about performing a task to the best of one’s ability. It’s also about creating an experience that someone remembers – something that goes beyond each individual transaction and…
Browsing CategoryLeadership
The Creative Ones
One of the most creative people I’ve ever encountered was shockingly unassuming. She didn’t stand out in large groups but seemed to have a way of working with people that made things click into place….
Making room for new opportunities
Creative destruction is a concept that was first introduced by the Austrian economist Joseph Schumpeter in the 1940s. It refers to the process of innovation and change that leads to the replacement of old products…