How do you think? Moment to moment? Minute to minute? Day by day? Is your organization thinking quarterly or yearly? What happens when you focus on building a business that will last decades? The scale…
Posts TaggedStrategy
Service sells
Many industries are figuring out what sells: service. This includes not only the services or products that a company is delivering but also how they are delivered. Across the multiple sectors of the hospitality industry,…
Overcoming average
When an organization begins to default towards the average then people get comfortable. You have a job, you are responsible for a few things, and it becomes a sustainable lifestyle. No need to think out…
Found objects
I find things all the time. Living in an urban area, people seem to drop items in parks, alleys or along street curbs. Sometimes you will find a single glove, pocket change, or perhaps a…
Breaking Down Barriers
Breaking down barriers between people requires patience and the ability to listen. When trying to build a relationship with someone I often ask, “What can I do for you?” This communicates to them that I…
Process and outcome
Processes are repeatable, and outcomes are generally not. Factors may change along the way that impacts what you are able to do. However, the steps people take can be recreated regardless of the context. A…