Flexibility is my forte. You can drop me into any situation–offices, workplaces, different countries, etc.–and I’ll figure out how to work within it and thrive. My role? I usually assist whoever is in charge in…
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Leaders Are Builders
My first impression of what a leader does was from TV. It was probably a politician making an eloquent speech during a presidential campaign. I’ve realized that over time leaders come in different shapes and…
Every Client Interaction Matters
Brick by brick, layer by layer, floor by floor, building by building, block by block, and neighborhood by neighborhood. That’s how cities are built. Your relationships with your clients are built similarly, interaction by interaction,…
Get Your People in Front of Clients
Veteran CEO/Founder/President/Principal? “Check” Seasoned VPs? “Check” Experienced Project Managers? “Check” Junior Staff with some experience? “Check” New hires right out of college? “Check” Is there anyone trained on how to work with clients to build…
Establish Clarity
How are people responding? How are people interacting? Are certain individuals avoiding others, or are they the center of attention? Are they punctual or always seemingly late? Do they use a gentle or aggressive tone…
A Tough Conversation on Values
The Aggressive Head of Sales: “This is BS, I’m not sitting through another feel-good team-building meeting where we’re mapping our company and trying to figure out where we all can improve. If people would just…