Here’s the simple truth: Your people know. They’re in the trenches, every day, doing the work, learning the ropes, discovering what ticks and what doesn’t. That’s the power of the collective… the collective wisdom, that…
Blog
Making Changes As You Go
Sometimes, it’s faster to change things as you go, rather than sticking to a plan you made at the start. This means your plans should always be open to changes. You don’t need to plan…
Effecting change with small steps
I don’t consider myself a natural leader, natural salesman, or a natural innovator. However, I’ve figured out how to make it work. Over time, I’ve found myself in positions of increasing authority and responsibility. Not…
How a Mantra of Service Drives Business Innovation and Growth
Everything I learned about service started with my first job working at a grocery store during summers and holidays while I was in high school. The store’s mantra was providing “fast, friendly service”, and everyone…
Ensuring Alignment in Company Vision, Strategy, and Culture
At times, we come across solution proposals that may not cohere with the broader context of the organization. An instance of this occurred when I assisted a client in revamping their company’s vision, strategy, structure,…
Maximizing Project Results with Adaptive Strategies
Working on projects that don’t follow the usual order of work can seem tough. But, you can change these challenges into possibilities by understanding and using the systems and processes that your office already uses….